How can I judge the quality of the magnets sold at custommagnetsdirect.com?

All our magnets are produced in USA from highest quality recycled material and you can judge the quality by reading product specifications and seeing our clients. We expect our customers to seek satisfaction about the quality of magnet before placing the order.

What is the difference between car magnets and refrigerator magnets sold on your website?

Refrigerator magnets or indoor magnets refer to the genre of magnets, which are generally used for indoor promotions and they stick well over a refrigerator door or other metallic surfaces. Car magnets or outdoor magnets are generally employed during outdoor promotions and they are UV protected. Outdoor magnets are generally heat, water, and moisture resistant, which makes them a popular choice for any outdoor promotions.

How thick are your magnets?

We offer magnets in 20, 25 and 30 mil thickness. The magnets used for indoor promotions are created on 20 and 25 mil sturdy material. As magnets used for outdoor promotions are created out of 30 mil sturdy material to withstand the harsh weather conditions.

Are your magnets eco- friendly?

Yes, our magnets are eco-friendly and it is created out of high quality recycled materials. We totally despise the petroleum derived promotional products shipped from some Asian countries and have taken utmost care to avoid similar production techniques. We believe that this small precautionary measure from our side will bring big positive change in atmosphere.

How many sheets of paper are held by your magnet?

Our bigger magnets can hold about 2-4 sheets of paper and smaller ones can hold just single sheet of paper.

Can I stick indoor magnets over stainless steel surfaces?

Magnets possess high affinity towards iron clad ferrous surfaces, which means there are all chances of a stainless steel surface detesting a refrigerator magnet.

Can I stick car magnets over non –ferrous surfaces such as stainless steel, fiberglass and aluminum?

No, magnets adhere only to ferrous iron surfaces, which means it is not worthy of trying them over surfaces such as aluminum, stainless steel and fiberglass.

Do you only sell what is listed on your site?

We sell all types of magnets and if you can’t find magnets as per your expectations, then feel free to call us at 1-855-762-4638 or enter your queries to "Found your magnets- No? Please Tell Us" slider form appearing on website.

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Do you charge for art work?

No, we offer it for free. We work with customers until proofing approval is met.

How personalization differs from customization?

Personalization means adding personal contact information over the magnets, and this term is generally utilized for magnets created to promote individual business or very small single person managed low budget businesses. Customization is a broader term and it encompasses all those processes, which add up to the branding. It can involve replacing the images shown in our website with your own brand symbols or redesigning the whole magnet from a scratch to exactly meet your branding requirements. 

Do you provide exact color what I want?

There is a vast difference, between what you see in real and final print product due to reasons such as printing process, choice of hue, and imprinting surface. Colors may change during the printing and lamination process. We cannot assure 100% accuracy in colors due to the aforesaid reasons. We will try our best to deliver you exact color matching with symbols such as logos, brand colors, etc. 

How can I send you my designs?

After ordering the product and paying the fee, you need to let us know your design preferences by uploading the art work or by mailing us at art@custommangetdirect.com.

What file formats do you accept?

We accept print ready files in PNG, PDF, TIFF, EPS, AI and JPG format. 

Can I use more colors for printing?

We generally follow 1 or 4 color imprint system, but you can definitely use more colors. Also, we don’t charge anything for extra choice of colors. 

Can I see design proof of my expected layout?

Yes, we provide free design proof of an expected layout within 24 hours of ordering.

How can I get my design proof?

After finishing we will send you online design proof via email.

Do you charge anything extra for design proof?

No design proof is offered for free and zero payment is required until approval of design proof. 

Do you charge anything extra for multiple versions of a design?

We offer free art set up, which means you are not charged anything for a design change.

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How I Place my order on customamagnetsdirect.com?

Well, ordering with us is extremely easy.

Step 1 – Select your magnet from – 

• Size Grid– You can choose between magnets of different sizes
• Custom Shapes – You can choose shapes which best highlight the nature of your business
• Shop by Industry – You can choose the magnets, which best suit your niche.
• Categories – You can search from magnets which are categorized according to requirements.

Step 2- Enter quantity and proceed with the shopping. 
Step 3- Sign in for completing ordering or if you are a returning customer login with your credentials.
Step 4 – Add all required contact information and payment method.
Step 5 – Add art work details and complete the ordering process.

Do you own a secure and safe payment system?

Yes, we own a secure and safe payment system. Custommagnetsdirect.com is protected with Geo Trust SSL, which means all private, personal, and payment related information is held safe and secure.

How long does it takes for you to ship the products?

The orders are processed after seeking customer approval on design proof. The online design proof is dispatched via email within 24 hours. Payment is sought after approval on design proof and then the order goes into production. The product will be shipped within 2- 7 working days depending on quantity and other complications of production. Note- At times shipping may be delayed by few days due to unavoidable situations such as labor problems , weather conditions and shipping delays due to strikes or some natural calamities etc.

Can I cancel the order?

You can let us know about your changed preferences probably before order is processed into production. Please feel free to contact us at 855-762-4638 to more about this part. 

Do you offer discounts on all orders?

Generally discounts are offered on large orders. You can contact us at 855-762-4638 to know more about such discount offers.

Can I order lesser than 50 magnets at a time?

For various reasons, we have set different ordering quantities for various products, and we cannot go below listed minimum quantities.

Can I order more than 50,000 magnets at a time?

Yes. Please contact us for orders of 50,000 pieces or more at 1-855-762-4638.

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How do you ship the products?

We offer three shipping modes – Free shipping (2-4 days), FedEx – 2 Days and Standard Overnight shipping.

How do I know about shipping charges?

Shipping cost estimation feature is integrated in our shopping cart for easy calculation of shipping charges incurred on an order. It is calculated on factors such as weight of order, location and preferred shipping method.

Do you ship to all places within USA?

Yes, we do ship to all states within USA.

Do you offer free shipping to all states?

We do offer free shipping to all states except for Hawaii, and Virgin Islands.

Do you ship to Canada, Europe, Asia, Africa or Australia?

No, we strictly sell our products within USA.

What if I have received my order damaged?

If you don’t receive the order on time or have received it in bad condition then feel free to contact us at 855-762-4638. We would request you to return the order with its original packaging and other supporting documents within 10 days of receiving.

How can I return my order?

You can always check with us to know the possibilities of returning the order due to situations such as damaged package, incomplete order, mistaken product, etc.

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How should I make payment?

We don’t charge anything until the approval of art work at customers end. 

What are the payment modes?

We accept three types of payments- credit / debit card, pay after approval and pay pal. Customers can pay us through American Express, Visa, Discover, and Master Card. In all these cases payments are asked only after meeting approval on design proof. 

Do I need to pay any sales tax?

Sales tax is included within our product prices, so you need not pay anything extra towards the same. 

Can I claim refund?

If the product has born any manufacturing defect or any other defect during transportation then we can replace the product for free. For any other issue independent of Custommagnetsdirect.com, the discounts are not generally provided. We can definitely consider your request if the reasons are valid. Please contact our customer services department at 855-762-4638.