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Free shipping is back on all custom magnets. Use CouponFREESHIP2025
* In the contiguous USA & Excludes large magnetic signs.
At Custom Magnets Direct customer satisfaction is our top priority. If your order does not meet your expectations, we are committed to resolving the issue promptly and efficiently.
You can count on us to ensure your experience is seamless and worry-free.
30-Day Flexibility Enjoy extra time to make sure your order is just right with a full 30 days to review and return if needed.
Hassle-Free Returns Our return process is simple, streamlined, and stress-free no complicated steps or red tape.
Fast Resolutions We act quickly to make things right no delays or stressful back and forth procedures.
Trusted by Customers Thousands of businesses count on Custom Magnet Direct for top quality, service, and reliable results backed by a 30-day return policy for worry free ordering.!
Reach out via phone, chat, or email for assistance
Ship the item within 30 days
(We'll cover shipping for defective items)
Processed in just 5-10 business days
It's that simple! We value your time and want to make sure your branding stands out—without any worries.
We're happy to reprint or replace your order if there's a production error on our part—such as a misprint, wrong item, or artwork that doesn’t match your approved proof.
Once a proof is approved, we move forward with production as authorized. Unfortunately, we can’t offer returns or reprints for errors that were approved by the customer.
You have up to 30 days from the delivery date to report any problems. The sooner you contact us, the sooner we can resolve the issue.
In most cases, yes. We’ll provide instructions for the return, and if the issue is our fault, we’ll cover the return shipping costs.
Once we receive and inspect the returned items, we typically issue refunds or ship replacements within 5–10 business days.
